Policies & Procedures

Our Sales consultants are here to assist you Monday-Friday between the hours of 8 am and 6 pm CST. During peak ordering periods our hours are extended to 7 am to 7 pm. Weekend phone hours are limited and are determined by phone volume. You can place your order, get product information, shipping advise, order status information, make adjustments to open orders, request return authorization, and check product delivery schedules. If product is not available, substitution of the same product will be made if possible.

Prices

Discounts have been incorporated into our prices. Shipping and handling charges are added to all orders.

Advertised prices are subject to change without notice.

Payment Options

Purchase Order

Mail, E-mail or faxed copy of a signed official school or district purchase order. Payment term - Net 30 days.

Credit Card and/or PayPal

Visa, Master Card, American Express, Discover and/or PayPal are accepted. Card holder must provide name, billing address, telephone number, card number, expiration date and signature. Credit card orders are not eligible for prepay and save option.

Collection

Checks returned to Band Choir Mart due to insufficient funds will be charged a $20 fee. All invoices on accounts for more than 30 days are subject to a $5.00 late fee or 1% of the unpaid balance, whichever is greater. These fees will be added to statements on a monthly basis.

Samples

Sample items are available by calling our sales consultants at 1-888-345-1848. These items will be billed and appropriate credit will be given upon authorized return and inspection of items. Sample items must be returned in 30 days. The customer is responsible for return shipping.

"Discrepancies must be reported within 10 days of receipt"

Exchanges

Items that need be exchanged please call our sales consultants at 1-888-345-1848 for assistance. All exchanges are responsible for the shipping cost of the new product out to them.

Returns

Return Procedure

Band Choir Mart cannot accept returns unless a Return Authorization Number (RA#) has been issued. To obtain a RA# and the correct return address, please call support at 1-888-345-1848 or email support@bandchoirmart.com. Be prepared to provide the style number, color, size, quantity and reason for return. All packages returned without a Return Authorization Number (RA#) will be assessed an unauthorized return fee. Merchandise is non-returnable after 30 days of invoicing. The customer is responsible for return shipping. Items may be subject to a 20% restocking fee. DO NOT RETURN MERCHANDISE TO THE ILLINOIS ADDRESS. Returns shipped to the ILLINOIS address with be assessed a forwarding charge.

Return Authorization (RA#)

You are welcome to return most of our in stock merchandise within 30 days provided that the items are in new condition and all tags are still attached. Goods that are returned for reasons other than manufacturing defects are subject to a restocking fee. Due to health regulations: There are no returns or exchanges on opened shirts, briefs, tights, and body suit foundations/pants. Merchandise that has been worn or altered cannot be returned.

ALL CUSTOM ITEMS are non-returnable.